Understanding Variations - Managing Chaos - A basic course in SPC

Course Outcomes

This course is designed for a target audience of shop floor team leaders / operations personnel / trainees seeking an introductory standard of understanding of statistical process control (SPC). It provides a fundamental and shop floor usable approach to simple levels of process analysis and the ability to detect if a process is in or out of control. It provides the framework for more advanced techniques and approaches such as ‘Six Sigma’ initiatives. It practically demonstrates the principles underlining methods of statistical process control without becoming too academic. Practical examples are used throughout to allow easy transfer of the skills learnt to real shop floor and other operational needs.

On completion of the course participants will be able to:

Use Pareto charts and trending to see where to focus quality improvements.

Examine organisational or shop floor data and calculate the moving range (mR values). Use the data to calculate the Upper and Lower Control limits (UCL and LCL)

Understand the difference between the “voice of the customer” and the “voice of the process”.

Use simple Histograms. Gain an understanding of the use of “ fishbone” charts as a tool to decide on where to where to start problem solving.

How to produce and use X and R charts.